Delivery & Returns

Delivery

UK Shipping

All orders are sent using a tracked service. Please be advised that the timescales are estimated and extra time needs to be taken into consideration if ordering over a weekend or bank holiday.

Orders are shipped the day after placing them & at this current time during the COVID-19 pandemic we are advising that you could experience extra delays.

You can select from either Premium Delivery or Standard Delivery. All orders are set as standard and we aim to deliver within 3-5 working days, priced at £3.00 up to 1kg.

Should you opt for Premium we aim to deliver within 2 working days, priced at £4.00 up to 1kg.

Additional charges will be applied to orders over 1kg and are calculated at checkout.

UK orders over £75 are free shipping & discount is automatically applied at checkout.

ROI

For delivery to ROI we aim to deliver within 3-5 working days. All items are sent as standard priced at £8 up to 1kg.

EU 

For delivery to the EU we aim to deliver within 3-5 working days. All items are sent as standard priced at £13.43 up to 1kg.

International

International delivery is also standard and we aim to deliver within 3-7 working days, priced at £18.49 up to 1 kg.

EU & International (Duty & Tax)

All deliveries to the destinations outside the UK are subject to import duties and taxes, which are levied by the importing country at the time of delivery in your country.  You will be liable for applicable duties, fees and additional charges from customs. Miss Majestic LDN will not be held responsible to cover these charges.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

Returns
If 14 days have gone by since your purchase date, unfortunately we cannot offer you a refund or exchange. If you return any item after this time it will be returned back to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The item must have the original tags attached, it must be unworn and have no marks/stains (make up, deodorant, fake tan, etc.)

No catches or damage on the item.

We do not cover the return postage.

To complete your return, please email info@missmajestic.co.uk with your invoice number and your reason for returning.
Please do not send your purchase back to the manufacturer.

Faulty Item

We're sorry if you receive a faulty item. All our items are quality checked before shipment, however on occasion one may slip through. Should this happen please email info@missmajestic.co.uk along with your order number and images of the item within 21 days of receipt of your item. We will require the item to be returned to us for inspection & should it be deemed to be a fault on our behalf a full refund will be issued along with postage costs.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus any applicable fees within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@missmajestic.co.uk.

Exchanges (if applicable)
Unfortunately due to the fast turn around in stock we are unable to offer an exchange. We would advise purchasing the new item/size you require and then returning your original purchase for a refund.

Return Shipping
To return your product, you should mail your product to: Miss Majestic LDN, 43 Bengeo Gardens, Romford, RM64BT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

We require you to use a tracked service & to provide us with a copy of this shipping number.